3,400 homeowners can't be wrong

i get a pc-04 code after 1 min. of run time.

Delivery was quick and easy so was the installation, it works perfectly

So far, everything is going together quite well

The 12' line guard kit comes with everything you need to protect your refrigerant lines.

Two thumbs up 👍

This unit is so quiet, I thought it wasn't working until I got close to it, both inside and outside units. When I turned it on, it started up with not a single issue. Having remote control from anywhere is great. I can start, stop, turn up temperature anywhere I am which allows me to grab a couple hours in my woodworking shop without having to wait for my wood or propane to warm up my shop. Love it.

Hooked up my 4 zone condenser last week. Whisper quiet.

Website says easy install, no experience or skill needed. Totally untrue. When I realized I could not install, they charged me half my purchase price to return and “restock”. A VERY unsatisfied customer!!!!!!

Be careful they'll send you the wrong whip electrical box which is a fire hazard

Mr cool sent me the wrong whip electrical box they telling you to use a 8 wire for the 36000 btu unit but yet they sent me a 10 wire . This is not only a fire hazard it a lack of knowledge on the salesman behalf not only did he yes me too death he almost caused my death by selling me a fire hazard electrical set up . Bottom line do your research before trusting this company and there so call expert salesman. I've ask them to reimburse me for time ive paid my electrician because of there mistake lets see what happens.

Never got them and need a refund

Received damaged

Your website states that you offer fast delivery, and that was one of the main reasons I chose your company. I also spoke with customer service, and I was told that they would narrow down a delivery date for me in November.

I still have not received a confirmed date. Please provide me with an update and a specific delivery date as soon as possible. I chose your company based on the delivery timeframe advertised on your website, and I need to know when I can actually expect my order.
Sincerely, Brad Walden

OK

Senville LETO 18,000 BTU 19.2 SEER2 Single Zone Ductless Mini Split - 230V

Very easy to install, and it runs great

Love the DIY provision of the MRCOOL MINI-SPLIT system. Installation was a breeze and the unit works extremely well. Incredibly quiet-especially appreciated when left running during 95 degree, humid nights. The crew at ChillMiniSplits were very helpful on details. Very Satisfied!

After receiving the parts that I needed to complete the installation, the system works great. It just took some time to receive the coupling that I needed to finish the job. After a miss measurement on my part and I ordered the extra coolant I needed to complete the job. The couplings to connect the two lines never came in. In order to get the correct coupling I needed to order a complete coupling kit with the comm line. I just wanted the couplings, not the comm line. You can get the couplings for the smaller coolant lines, but not for the larger coils. It took several phone calls talking with different people and I finally had to get the entire coupling kit instead of just a couplings. This process took a couple weeks and of course, add expense for the cost of the entire kit.

Would live to tell you about our wall bracket, but since we never receivd it I can't. Customer service was no help and had to buy something from another source. I would give it a lower rating but don't have the option. Use another source for your purchase!

Installation was straightforward and reasonably easy to install.

Installed a 12K unit last friday. Seems to work well but dont really need yet as outdoor temp is moderate. A couple of items. The shut off box was not funtioning properly. We had to trace it back and test a few things to realize it was the Mr. Cool box that was bad. I would consider alternatives to this box. Other that that the the kit had everythign. It looks good with the line set covers. The true test will come when we need the heat in November.

Showed up on time and undamaged.

The first condenser stand was damaged and a leg missing in shipment. Chill was awesome and expedited another stand to keep me on schedule.

Delivery was about a week late… received our 30,000 btu Pioneer unit on Thursday… today is Sunday, my HVAC Tech pulls the 12,000 inverter out of the box… all the coils are crushed. Wow! I will update this review as we proceed. BTW, this is my 4th Pioneer Mini Split… I have Pioneers attention… I hope Chill will rectify. Either way, I will update. No one wants to deal with scammers. Let’s see.

Every thing was great !