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3,433 homeowners can't be wrong
Excellent customer service and prompt shipping. Chill Mini Splits helped me choose the right system and answered my questions quickly.
Nice system and easy to install. Good instructions and great phone assistance with a few questions.
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I was hesitant and skeptical of DIY installation not knowing much about HVAC. This MR COOL mini split was a single person installation it was a breeze. Love it!
The install was easy and straight forward, the unit has worked great keeping my small cabin/office heated (too cold to use ac yet). Overall a nice product.
Only issue was my WiFi dongle for one of my units would not work, but TBH I will be going through the manufacturer for a replacement. The unit works incredibly well.
I just finished installing the units and as soon as I turn power on and the power tripped? Checked all connections for grounding and all electrical connections are good? If you can help me out I will give you a review. Called for service and they want to charge me?
very happy with these. 4 zones is amazing. sleep mode is amazing. Excited for my next utility bill with the gas heater disconnected.
Purchased along with a 4 zone gen 5 system in sept 2026. 2 came in box with delaminated screens(photos). one is non functional after 2 weeks (video). design is minimalist but doesnt allow access to features that remote does. spent 300 dollars and wasted my money. find another solution. the rest of the system is awesome, not sure whats going on with these. for the price point i expected a lot more.
i had complex routing and was worried about over bending. take your time and you'll be fine. they are more robust than the warnings state. I kept it all super clean and put extra coil in the attic, not under the unit. no leaks. happy camper.
I was a little skeptical about the systems did alot of research before purchasing unit. When the shipment was received very impressed how well it was packaged and secured to full pallet. Very heavy duty construction on air handler and outdoor unit, very impressed with the overall appearance, functionality, workmanship compared to the old degraded york unit that was pulled out. Also to note called into Mr cool for some tech help to verify on a Friday at 350pm service tech returned call by 4 and had everything answered and working by the end of conversation. Thank you for the timely response back and great service.
The system was easy to install and works great! You do not need to be a HVAC expert to install this system.
Hi Bruce, thank you for the 5-star review and helpful tip! We’re glad the MRCOOL Mini-Stat is working very well for you. Ensuring the remote has a clear line of sight to the mini split is a great reminder for other customers.
The kit contained everything you need for the job. However, the canister was missing the wand attachment, so I wasted a lot of product. Also, the moisture trap worked, but water definitely gets through the coils and then drips down the wall. Going to follow up for a replacement can of cleaner
Hi Craig, thank you for the five-star review! We’re glad the LineGuard cover kit was easy to install and is working great.
my Chill customer service rep was great.. Forgive my last response. I thought I was responding to MR. Cool
Hi George, thank you for the kind review! We’re glad our customer service team was able to help, and no worries at all about the mix-up. We truly appreciate your support.
Installation instruction could be more clear with better pic, step by step.I really like my purchase and the quality of product
I would appreciate knowing where it is, how you propose to get it to my island, and when I might expect it to arrive…?
That would be super chill.😊
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Most reviews mention two things: the install was easier than expected, and a real person picked up the phone.
