Shipping policy
Chill Mini Splits offers FREE CURBSIDE DELIVERY in the contiguous United States! Shipping to Alaska, Hawaii, and Canada is calculated at checkout.
Free delivery is a curbside service: the freight driver brings your shipment to the curb at your delivery address. Freight LTL shipping does not include inside delivery.
Optional delivery upgrades (where offered at checkout)
- Liftgate Delivery — $44: the truck lowers your freight to the ground with a hydraulic liftgate. Subject to liftgate availability at your local freight terminal; if the carrier cannot provide liftgate service for your address, we refund the liftgate fee.
- No Hassle Freight Insurance w/ Free Lift Gate — $149: Chill handles freight damage and loss claims for your order directly — you deal with us, not the carrier — and liftgate service is included. Full terms are provided with the service.
Address Changes and Access Fees
Contact us as soon as possible if the delivery address must be changed. An address change requested before the order ships will be accommodated when reasonably feasible, and no address-change fee applies if we complete the change before shipment. Once an order has shipped or is in transit, an address change is subject to a $175 address change fee.
The customer is responsible for actual carrier, building, and access charges that are not included in the shipping service provided with the order and that result from the delivery location, delivery appointment, or building-access requirements. These charges may include:
- Carrier redelivery, missed-appointment, rescheduling, storage, detention, or holding charges;
- Limited-access, remote-area, island or ferry, nonstandard-appointment, or other special-access carrier charges; and
- Building, condominium, homeowners association, or job-site charges for access passes, permits, certificates of insurance, elevator reservations, parking, escorts, or similar access requirements.
The $175 address-change fee is the only fee Chill Mini Splits charges for changing the address itself. Separate carrier, building, and access fees listed above apply only when independently assessed for the delivery. We will disclose charges known before delivery when reasonably practicable, and charges assessed after shipment may be passed through at the amount actually assessed.
We process and ship orders Monday through Friday. Orders placed by 2 p.m. EST, Monday through Friday, are normally shipped within 1 to 4 business days and arrive 3 to 6 business days thereafter. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Some items may be placed on backorder. A few extra days may be required for back ordered items to ship. Shipping transit times start once your order leaves our warehouse. Some delays in shipping by the freight or ground carrier for pickup and/or delivery may occur which are unfortunately out of our control.
Call us: (888) 231-8920
Headquarters: 401 E Trinity Ln #110, Nashville, TN 37207
Email us: sales@chillminisplits.com
Equipment Arrival
Shipping transit times are not guaranteed and may vary depending on your delivery address. Once your order arrives, make sure to inspect each and every item on the pallet. Count the number of items (boxes) on the shipment. Make sure that your count matches the count printed on the delivery receipt before signing for your delivery.
Missing items or incorrect items that were noted on the delivery receipt, must be reported within 24 hours of receiving your order by contacting our customer service department. We reserve the right to reject any claim for a missing items if not reported within the twenty-four hour period.
After taking count of the pieces on your shipment, remove wrapping or boxes and inspect each item of equipment thoroughly in the front of the driver. Do not sign the delivery receipt until you have thoroughly inspected each item. Check all of the equipment to make sure it is not dented or badly scratched. Make sure to mark the delivery receipt clear, short, wrap broken or damaged after inspecting your shipment thoroughly.
Making Notes on the Delivery Receipt
If the number of items noted on the delivery receipt matches what you have received and none of the items have been damaged. Accept your delivery, sign and Mark the Receipt Clear.
Please note: The customer is responsible to check and assure that the products being received are clear of damages and/or shortages.
If the items or boxes on the shipment do not match the number listed on the delivery receipt. Mark the Receipt Short (a packing slip will be attached to the freight shipment for your reference) Make sure to note on the delivery receipt which items are missing. We will work with the carrier to track the missing items, please allow up to 7 business days for the freight carrier to locate your items. Please allow the appropriate time for the Freight Carrier to locate the missing items notated short on the delivery receipt. If the freight carrier is not able to locate the missing items, we will ship those items via standard ground shipping to you at no charge if the receipt was noted short and the items that are missing are noted on the delivery receipt.
If the shrink wrap is torn or has been replaced during transit; Mark the Receipt Wrap Broken.
How do I handle a Damaged Shipment?
If any item appears damaged at delivery, mark the delivery receipt “Damaged,” identify the affected item or piece, and describe the damage.
Visible damage: Refuse only the damaged item or piece. Keep and sign for every item that is in good condition, and clearly identify on the delivery receipt what was refused and what was accepted. Contact our Customer Service Department promptly with your order number and a copy of the delivery receipt. After our Shipping Department receives confirmation from the Freight LTL Company, we will promptly ship the applicable replacement product or piece.
Concealed damage: If the packaging appeared acceptable at delivery but damage is discovered after signing, do not install or use the damaged item. Keep the item and all available packaging, take clear photographs of the item, packaging, shipping label, and damage, and report the concealed damage directly to Chill Mini Splits within 24 hours of delivery. Include your order number, tracking number, affected item or piece, description of the damage, and photographs. Chill Mini Splits will review a timely report, contact the carrier as needed, and contact you regarding the claim. Reports received after 24 hours may be ineligible because carrier claim deadlines apply.
Orders purchased with No Hassle Freight Insurance w/ Free Lift Gate follow that service's terms instead: concealed damage is covered when reported within 5 business days of delivery with photos of the packaging and the damaged item, and Chill handles the claim directly.