This is our 2nd MrCool unit and we love them. Theyre more expensive than other units but worth the cost. Efficient, come with rebates, economical. Cool or heat only one area at a time. Easy to install. Thanks Chill!
First off, the ordering process is quick and easy. If you have any questions, you can use the chat option. Delivery was speedy. If you’re doing a change out, installation can be done in half a day. Customer is thrilled with the unit. We’re scheduled for temperatures in the teens the next couple of days, so we will see.
Ordered replacement line sets without any hassle, received them 3 business days later.
Great website and service.
Chill Mini Splits was great with communication and the shipping process. The installation for my MrCool was more straightforward than I thought, and I love the efficiency.
It took 3 hrs to install. Works Great. Nice and quiet
Very easy installation system works great
It's good. Please stop messaging me.
Still have not received. Taking half a day off just to be there because it sounds like it may be dropped in the middle of the road.
Haven’t installed them yet or opened the boxes
Saturday 2/1/2025
We have not received the shipment yet.
Due to shipping mishap I got my order late but they were on it and I received my order, all good
MRCOOL Universal Air Handler Heat Kit with Circuit Breaker
The thought of installing a unit like this was a little overwhelming at first. The kit did include everything I needed to get running though. The wired thermostat provided is ok but no WIFI connection and the directions are not easy to follow. It seems way over designed and not intuitive. Not 100% sure how to integrate the remote yet. The unit produces good heat until the outside air reaches single digits, then it struggles without the auxiliary heat strips. So far so good though.
Line cover was the wrong color
Garrett made sure it was taken care of
Still wish they sold it in 4’ sections
The unit arrived in a timely manner.The boxes were in good shape. When I took the condenser out of the box there was a dent on the front of the unit. I decided to install the unit anyway. This was the third mr cool mini split that I have installed It was a quick and easy installation. The mr Cool unit worked on both heat and cool with no problem. Chill mini split was a pleasure to work with. I would definitely use them again.
I was skeptical about buying from this website which popped up on a google search, but this transaction was very good with timely responses to requested updates. The transport company selected provided tracking updates and I received the HVAC unit with no damage. The Mrcool HVAC system I purchased is a DIY designed system with everything precharged. The air handler can be disassembled to reduce weight when installing. Line set is easy to connect. If using heat pump without heat strips, power is only required at outside unit, the provided interconnect cable provides power and signals to air handler. The downside is if a line set longer than 25 ' is needed, the cost of adding an additional line set with special connectors is very expensive.
Everything was delivered intact and complete. The only thing that was disappointing was the line guard was the wrong color. I called to inform and see how to exchanged and order more , but haven’t heard back yet hopefully soon or I’ll call back . Other ordering from chill has been ok.
I have used other off-brand units and my biggest gripe is that they don't heat very well. This one has no problem so far in upper teen temperatures!
Took months to finally place
my order, but Garrett and Tyler were great all the way from getting a great deal with extended coverage, delivery, installation and finally getting it running.
I'm elated!!!
Hi Chill mini splits, your service and shipping was excellent. I ordered during the Holliday (new year) and got my order in 4 days. We got everything installed and are extremely happy with its ease of install and operation. Thanks for your excellent service and support and I will be purchasing from you again in the future! Thanks again for your help.
Good System only thing that is weird is the 12K unit does not blow the air out like the 18k unit does. Wish there was a way to increase the fan on the 12K to the same output as the 18K.
I was very pleased when I received my equipment. I ordered the ceiling cassettes hoping they would meet my expectations. I have previously ordered and installed the Mitsubishi ceiling cassettes, and those set my expectations pretty high. The Mr. Cool units are just as high quality, and at a better price! Win Win.
Great unit, we love it
She says "Best Christmas Present EVER".
