Did what it was meant to do without any issues. Price was reasonable.
Haven't installed them yet due to not all the items being shipped at one time
Installing system at the end of the month hopefully not having any issues as outside unit was damaged during loading and/or shipping
Boxes were a bit damaged through shipping but the units were fine and work great!
Was pretty easy to install and works great! Thank you
I ordered a pretty straight forward order. A 3 zone DIY mini split. In total 9 components were ordered: one condenser, 3 wall units, 3 condenser lines and 2 outdoor mount pads. And of those 9 components 4 simply did not arrive and 1 arrived obviously damaged. Now I’m trying to convince customer service that they need to make me whole. It’s their reputation…THEY should be the ones insisting that I be made whole. I’m asking nothing more than to get the order I paid for or issue me a refund
Great machines. Wonderful to be able to install yourself.
MRCOOL DIY 36K 36,000 BTU 18 SEER 4th Gen Ductless Mini Split Air Conditioner and Heat Pump - 230V
MRCOOL 3/8 No-Vac Coupler + 3/4 No-Vac Coupler for Universal & Central Ducted Quick Connect Line Set
ended up not needing my order, but it was shipped fast and complete. In the middle of a return now, which is kind of slow, but everyone has been somewhat responsive.
While I thought the main Mr Cool products were generally great and easy to install, my order was missing all the accessories I ordered/paid for. It seems there's some issue between the ordering system and warehouse/shipping/packing. I ordered 2x thermostats, a disconnect box, and electrical whip, all of which were forgotten with the big pallet that was shipped. Customer support fixed the problem but took 10 days to resolve and wound up buying the electrical parts from a local hardware store instead. Hope they work out the issue!
I ordered couplers in a line extension from them and then realizing I did not need it at the end I started a return.If completely unopened you get the lowest restocking fee. Everything has went well with the return so far!
We just installed 2 DIY 36k btu multi zone systems. Both systems have 3 air handlers one has 2 9k wall units and 1 12k ceiling cassette the other has 3 9k wall mounts. Both systems are not cooling and after approximately 20-30 minutes give the PC03 error.. during install we noticed that every line connection bottoms out on the threads before being able to achieve the required torque value. We contacted tech support and were told as long as no threads were showing the seal would hold. It looks like we will need an hvac tech to come and charge the refrigerant and possibly change all the fittings.
so far working
Item arrived 3 days after ordering and was easy to install. Great tutorials on Youtube and the ones from the install manual. Works great, is quiet, and heats our space as hot as we like.
Been a customer of MRCOOL for a while now, the 4th gens have been awesome, and the 5th gen is even better if you believe that. Highly recommend
This is our 2nd MrCool unit and we love them. Theyre more expensive than other units but worth the cost. Efficient, come with rebates, economical. Cool or heat only one area at a time. Easy to install. Thanks Chill!
First off, the ordering process is quick and easy. If you have any questions, you can use the chat option. Delivery was speedy. If you’re doing a change out, installation can be done in half a day. Customer is thrilled with the unit. We’re scheduled for temperatures in the teens the next couple of days, so we will see.
Ordered replacement line sets without any hassle, received them 3 business days later.
Great website and service.
Chill Mini Splits was great with communication and the shipping process. The installation for my MrCool was more straightforward than I thought, and I love the efficiency.
It took 3 hrs to install. Works Great. Nice and quiet
Very easy installation system works great
It's good. Please stop messaging me.
