Based on 2163 reviews
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MRCOOL DIY 12K BTU 23.5 SEER2 5th Gen Ductless Mini Split Heat Pump System - 115V

I ordered 2 of these units for 2 small cabins in the TN mountains. Not counting non mini split time, each took between 3 and 4 hours to install.
This was the hottest weekend of the year, and not cabins were chilled in under and hour.
These are the complete DIY bundles. Do yourself a favor, and don't try to save a few bucks by trying extra work with other "almost DIY" configurations. EVerything is in place with this bundle, and the unit is light enough to make it a one person job.
A few tips, if you are using 10 gauge wire, gets some space connectors for your inbound lines. Make connections easy.
Remember to unpack both boxes. One part you need inside is in the outside box 😀
Keep an eye on the drain hose. Kinks easily.
Make sure you have a good circle hole saw.
Spring for the disconnect box and a whip. Beats running conduit.
Figure out if you really need 25' lines and be prepared to have a plan for accommodating the extra.
CHILL sent me exactly what they said they would send. It was on a pallet that the shipper loaded directly into my truck. The only snafu was a missing whip, and CHILL sent that out immediately, so I had it before I was even onsite to install.
Overall a great experience, and many, MR Cool is cool.

need 4 foot section

will be good to get a 4 ft only extension, I need 16 ft and only option seems to be buying. a complete kit, which makes not much costlier than others.

Great so far.

Installation was not difficult. My 4 ton unit cooled right away and is very quiet.

So far so good

So far, this is a review of the process of purchasing the mini split since it has not arrived yet. I did have a question about delivery and it was answered promptly. I’ll update this review once I receive and test the unit however, based on the research, I’ve done in the great track record of this device. I’m confident it will remain at five stars.

You should probably send the review after i actually received the system.

You send out a review and say I may have my system at the end of July. I ordered it in June.

Great product

Wish I had bought this sooner. Cools the entire first floor of our cape style home without issue and relatively easy install for someone with zero experience.

MRCOOL VersaPro 18,000 BTU 1.5 Ton 18.8 SEER2 Central Ducted Heat Pump System - 2nd Gen

You did not fulfill my order. I never received my order.

Where is my air conditioner??????

Bad customer support

Called multiple times for set up on smart thermostat. Manual, internet, and customer support had different information.

Preforms Exactly as advertised!!

Easy set up. Work perfectly. Highly recommend.

seer

your advertisement said 20 seer but the unit said 14-17 seer. why?
and the pre-charged line set was a major pain to install.

HSPF ratings lower than advertised

This is our 6th purchase of 18K quick connect Perfect Aire mini split. Overall rating is a 5 star. Perfect Aire makes a well-designed, easy to install product, however I feel misled with my recent purchase. The Perfect Aire website lists the heating efficiency for this unit as an HSPF4 of 11.6. This number is important to me because I use my mini split for mostly heating here in Oregon. The HSPF4 scale is similar to the HSPF2 scale and is more accurate than the older HSPF scale because it takes into consideration real life use throughout the seasons. I was very disappointed to discover that my unit is actually rated at an HSPF2 of 8.6. That means this unit will cost me 35% more to run than I thought it would. For that, I'd rate it a 1 star. I have contacted Perfect Aire and they said they will let their website team know of the error. If you are looking for a unit for air conditioning, get this one. It's great! If you need a mini split more for heating, I'd get a higher rated Perfect Aire or another brand, like Mr. Cool, even if it costs more up front. You'll save lots of money on operating costs in the long run.

On a separate note, this is my first purchase from Chill Mini Splits and I was super happy with the service, especially the shipping care. Best shipment packaging of all the mini splits we've ordered to date. Thanks!

Minor issues

My delivery was incomplete as the disconnect boxes and wire whips were not delivered. I ended up getting them from a local Home Depot. Also the condensate drain hoses for all 3 units were only 6’ long. I had to order extension hoses separately. The units themselves are working great so far and I’m pleased with how quiet they are.

Great mini, my 2nd one

I'm 75 years old and I installed it it works great my wife & I love it

Great product. Easy install.

Heat Kit for 2nd Gen VersaPro Central Ducted Systems

did not recieve yet Delivery logistics from Chill is terrible

Personal installation

The ordering process wasn’t as easy as it could have been, someone dropped the ball! I’m still waiting for a response to my last email. I don’t need the auxiliary heat kit and would like to return it. The package has not been opened. I will say that it was easier to complete my order once I was able to talk with a real person. The system is working great and I don’t anticipate any issues with the system in the winter months. Chill delivered as they said they would and wouldn’t have any problems with ordering from them in the future.

Super cool

We love the price and the product it came safe and sound easy to navigate website and delivery included

Great unit

Simple to install if you have any DIY skills, works great

Exceptionally pleased

This unit s incredibly efficient, quiet, and it cools better than expected……the future of heating and cooling

So far, so good.

I bought this to protect my Mrcool 18k btu mini spilt. Easy install, well made and fast shipping from them.

MRCOOL Wall Mounting Bracket for 9K, 12K & 18K Mini Split Condensers